Implementation Manager

20 hours ago

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Inspiren

WebsiteLinkedInAll Job Openings

2 - 10 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

💰 $2.7M Venture Round on 2022-10

Description

• About Inspiren • Inspiren was created to help operators forge thriving senior living communities. • We use a simple, streamlined platform that protects resident privacy, to optimize community operations at every step. • Our technology puts residents first, capturing insights on everything from revenue leakage to staff utilization, while providing an extra layer of oversight, as an extension of your care team. • We know that balancing operations takes time and effort, not to mention careful coordination of many parts – that’s why we offer seamless solutions to guide stronger care decisions. • Keeping your residents healthy and your staff productive is easy with Inspiren. • Smarter care, on every wall. One room at a time. • About the Role • It is an exciting time to be part of Inspiren. • Inspiren’s technology is revolutionizing how care is delivered in hospitals and assisted living facilities through innovative technology. • As an Implementation Manager at Inspiren you will be responsible for leading multiple product implementations across the country ensuring customers have a smooth and positive experience with the installation/use of our products within their facilities. • The implementation manager will be responsible for driving hardware and software delivery, hitting project milestones, executing training, and successfully transitioning the customers and the site to a clinical success manager. • What you’ll do • Project Management: Develop and implement the project plans to ensure sites are completed on-time, on-cost, with highest customer satisfaction, as well as other key KPIs, partnering with operations, product support, and other key contractors. • Deployment Execution: Own the entire project lifecycle, from sales handoff, initial scoping and planning, through implementation, training, to post-implementation support. • Customer Engagement. Manage the operational/tactical relationships with key customer stakeholders, acting as the primary point of contact for implementation engagements. • Cross-Functional Collaboration: Partner with Go-to-Market to understand customer needs and ensure solutions are tailored to meet these needs, collaborating with other key functions. • Process Optimization: Drive necessary improvements within the end-to-end implementations process, leverage lean tools such as value-stream mapping, etc. • About you: • Join our team and make a meaningful impact on patient care by enabling healthcare organizations to adopt and leverage AUGi to its full potential. Apply today to become a part of our customer success team!

Requirements

• Bachelor’s degree in engineering, information technology, or a related field • A minimum of 5 years' experience in an implementations, project management, or professional services role. • Proven experience in managing the implementation of hardware and software solutions, ideally within the health-tech or high-tech sector. • Excellent project management skills, with a track record of delivering complex projects on time and within budget. PMP certification is strongly preferred. • Know-how of lean tools/methodologies. • Exceptional communication and interpersonal skills, with the ability to build strong relationships with both internal and external stakeholders. • Ability to travel up to 50%, or as needed for customer engagements.

Benefits

• The annual salary range for this role is $140,000-$160,000 + equity + benefits (including medical, dental, and vision) • Flexible PTO