Publisher Success Manager

August 26

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Insticator

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The future of social media is distributed.

Ad Revenue • Gamification • Digital Advertising • CPM • Ad Effectiveness

51 - 200

💰 $5.2M Series A on 2017-07

Description

• Responsible for the health, retention, and LTV of partner relationships • Organize and conduct regular calls with all partners to grow the business, optimize placements, update ads.txt and discover opportunities • Act as the partner’s advocate internally providing constructive product feedback • Act as the first line of defense by successfully troubleshooting client issues ranging from basic technical issues to using internal reporting to resolve issues • Manage advertiser block requests for publishers • Conduct QBRs with clients • Ideate and implement processes to improve AM workflow • Conduct regular cross-departmental trainings to better educate other Insticator teams on workflows to increase communication to improve our services • Collaborate on internal documentation to ensure the company wiki is always current • Work collaboratively with Product, Engineering, Ad Ops, Technical Account Management, and Content Ops teams

Requirements

• 1+ years experience in digital publishing, SaaS business, or programmatic advertising serving as an account manager • Deep knowledge of monetization in the publishing industry including programmatic, video, and app monetization • Excellent understanding of website performance metrics • Must be comfortable speaking about Core Web Vitals, SEO, Page Speed and more • Excellent English verbal and written communication skills • Must have a deep appreciation for data and be comfortable speaking about it with partners • Comfortable using GAM, Google Search Console, Chrome dev tools, Lighthouse, Tableau, HubSpot or a compatible CRM, JIRA, and Google Suite • Proven track record of client retention and scaling out client relationships • Experience working in a remote environment and international team members and vendors is a plus • High attention to detail, especially when multitasking

Benefits

• Competitive Salary • Performance Bonuses • Paid Time Off and Holidays