Part-Time L1 Technical Support Engineer - English/Portuguese Speaking

July 17

Apply Now

Receive Emails with Similar Jobs

Instructure

WebsiteLinkedInAll Job Openings

Amplify teaching. Elevate learning. Intensify impact.

education • learning management system • software as a service • education platform • employee engagement

1001 - 5000

Description

• Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users • Validate and clarify the issue reported • Answer how-to questions • Fix end-user issues that are resolvable through the Canvas user interface • Replicate, troubleshoot, and describe simple bugs • Keep thorough, clear, and complete records in the ticketing system of all actions taken • Escalate tickets not resolvable at the L1 level to the L2 Support team • Be friendly, efficient, and dependable, and always provide timely updates to users • When assigned, create documentation of Support processes • Perform other duties as assigned by supervisor

Requirements

• High School diploma • Written and verbal business proficiency in Portuguese and English • Strong technical, troubleshooting, and analytical skills • Proven ability to function in a self-directed environment • Jedi force-push • Jedi mind-trick • Ability to excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success • Ability to think quickly, communicate positively (even when sharing bad news), work proactively, and readily embrace change • Ability to handle clients professionally during all interactions • Strong written and verbal communication skills • Sense of humor. Like a really funny one.

Benefits

• Competitive compensation • Private Medicover healthcare • Cafeteria plan (SZEP card) • Employee stock purchase program • Tuition reimbursement • Apple equipment and Macbooks • Home Office Stipend • Wellness motivation through PandaFit • Motivosity employee recognition program • Employee assistance program • Eyeglasses Allowance • We support your well-being with workplace meals • An extra week off for the whole company every year