Senior Director - Product Operations and Analytics

September 26

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Instructure

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education • learning management system • software as a service • education platform • employee engagement

1001 - 5000

Description

• Our Product Operations discipline is a key part of our Product organization and supports our 400+ member R&D team. In this role, you will help unify information and communication that cuts across our product and sector level plans, reporting dashboards, and roadmaps in close partnership with our Delivery Management and Center of Excellence functions. • As the operations leader of the Product team, you will lead a small operations team and be accountable for the health and maturity of our product processes, tools, and the effectiveness of the communication of the work being done to both internal and external stakeholders. • Success of the role will be measured on our ability to effectively plan, execute, adjust and communicate our R&D plans, priorities deliveries, key metrics and OKRs for internal & external stakeholders, as well as on the satisfaction (NPS) of key cross-functional stakeholders. • You will also be a key contributor to the annual strategic, product line and budget planning processes – preparing, executing, and reporting and communicating, including crafting board-ready presentations.

Requirements

• Experience developing SaaS at large scale, balancing the R&D and GTM competing priorities • Leadership experience with process, operations, and change management in a SaaS R&D team with a proven record of driving cross-functional collaboration and communication across R&D & GTM teams, creating predictability and goal accomplishment • Ability to take initiative and lead resiliently through ambiguity - you’ll often be blazing new trails in uncharted territory, yet you must inspire confidence in the teams you lead and with whom you partner • Bias toward simplicity and action, applying only an absolutely necessary minimum of structure and process, keeping the end R&D user experience in mind • Strength in developing collaborative relationships with diverse stakeholders - R&D individual contributors, to Go-To-Market teams, to Executives - inspiring confidence, providing clarity, and leading without formal authority • Effective and persuasive change management practices, particularly in communications as this role will be tasked with defining and implementing new ways of doing things, that every relevant participant needs to understand, internalize and implement • Skilled at setting the pace of and nurturing change across a matrixed organization—balancing speed, instruction, care, and celebration well • Incredible attention to detail to ensure results are achieved, information is communicated and effectively understood, with no detail too small, and no concept to large to handle for you and the team you lead • Unassailable responsibility – you accomplish/complete what you say you will, you can anticipate and respond to needs/concerns, and you have a history of coaching teams to deliver on plan • Synthesis skills, able to process multiple inputs at varying levels of depth and granularity, articulate complex issues/concepts to meet the informational level of varying audiences, and effectively communicating in long-form written form (one-pagers, confluence docs), as well as digestible chunks (slides, short videos) • Deep understanding of product development methodologies and agile environments to effectively define processes and tools that just work for R&D teams • Strong emotional intelligence—actively listen to understand, independent of agreement or motivation, and courageously solicit and give feedback • Deep understanding and experience in managing operations and analysts roles, and leading a psychologically safe and high-functioning team in a matrixed, globally-remote environment • Empathy with the unique and sometimes conflicting needs of the various stakeholders, to ensure that change is implemented and managed thoughtfully, and that requests and structures take into account the daily work practices of the various stakeholders.

Benefits

• Competitive salary, equity and 401k. • Medical, dental, disability, and life insurance. • HSA program, vision, voluntary life, and AD&D. • Tuition reimbursement. • Paid time off, 11 paid holidays, and flexible work schedules. • LifeStyle Spending Account.