Customer Service Representative

September 13, 2023

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Insurify

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car insurance • predictive modeling • comparison shopping • artificial intelligence • language processing

51 - 200

💰 $100M Series B on 2021-08

Description

• Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries. • Contacting customers through various means such as phone, email and chat. • Responsible for providing assistance to customers and sales agents including but not limited to collecting onboarding documents (insurance policies, supporting documentation) for sale finalization. • Demonstrate problem solving, resourcefulness, and strong understanding of insurance industry workflows and requirements. • Ensuring the information is correct and verifying customers' coverage. • Often may need to present policyholders with proof of insurance paperwork and resolve billing and general issues. • Responsible for entering into carrier portals and pulling lists of clients for which follow up is needed. • Anticipate and educate customers to avoid potential policy interruptions and premium increases. • Success for the position will be measured in the number of transactions handled and retained policies based on various retention efforts. • Handle complaints from Carriers and Customers, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that any issue has been fully resolved.

Requirements

• Experience in Customer Support via phone, email and chat. • Excellent communication skills. • Phenomenal phone skills. • Well-organized and self-driven. • Licensed in Property & Casualty Insurance is a plus. • Bilingual is a plus.

Benefits

• Salary range of $36,000 - $38,000 • Health, Dental & Vision Coverages • 401K plan with match • 20 days PTO • Generous company holiday calendar • Learning & Development Stipends • Paid Family Leave • Social impact volunteer time and donation matches • #LI-Remote