L1/L2 Technical Support Engineer

3 days ago

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IntellectEU

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Blockchain/ DLT development • Implementation of DLT use cases, PoCs, MVPs • Blockchain/ DLT integration • Blockchain consulting • Financial Integration

201 - 500 employees

💳 Fintech

🏢 Enterprise

💸 Finance

💰 Venture Round on 2017-06

Description

• Ensure continuous service availability, meeting and exceeding Service Level Agreements (SLAs) • Monitor and manage incidents and other requests using the Jira Service Desk, ensuring efficient ticket flow and resolution • Collaborate with various technical teams, including Integration engineers, DevOps, and Development teams for escalations, root cause analyses, and problem management • Develop and maintain technical documentation such as Runbooks, operational procedures, wiki knowledge base, and articles • Engage in different installation, configuration, and technical troubleshooting activities, pushing the boundaries of traditional support roles

Requirements

• Proficient in spoken and written in English and Spanish • Proven experience in technical support roles such as Application Engineer or Technical Support Engineer • Familiarity with ITIL concepts, including Incident, Problem, and Event Management • Proficient in Windows administration or Linux operations, with hands-on experience in the Linux command line • Understanding of networking principles, and data formats such as XML, and JSON • Familiarity with security concepts, including OAuth 2.0, SSL, and TLS encryption protocols • Understanding of how APIs function • Familiarity with containers, Docker, or Kubernetes • Experience with databases (PostgreSQL Oracle) • Awareness of messaging queue concepts, e.g. RabbitMQ or similar technologies

Benefits

• Excellent compensation and benefits package including medical insurance and sports activities • International experience in a stable company: the company has offices in Antwerp, Lisbon, Krakow Kyiv, New York and operates on the market for over 15 years • Passionate team in an innovative casual, positive, and open work environment ready to meet your new ideas • Great opportunities for personal and professional development as well as the chance to change the way the business works in the financial world