Application Support Specialist
August 3
Description
• Be the subject matter authority on the Intenseye platform and demonstrate the value added benefits to customers throughout the support process. • Effectively troubleshoot issues on the application, services and network level. • Work directly with your Support Manager to develop territory strategy. • Be a product specialist in training/educating partners, customers, and internal employees. • Effectively manage the technical discussions with customers’ IT/Network teams and collaborate on deployments to integrate the cameras for both cloud and on-premise deployments. • Provide hands-on support for all Intenseye integrations. • Work with engineering team, dev-ops and product teams for new feature development, troubleshooting and bug fixing.
Requirements
• 2-4 years experience in an Application or Technical Support position (within an Enterprise SaaS software platform/vendor would be great) • Deep knowledge of Linux, networking, and micro-service architecture. • Navigate through application log files on Kubernetes. • Read automatically collected metrics and dashboards on Grafana. • Work with technical solutions and engineering teams for deeper investigation and fix of the detected issues. • Remotely connect to customers’ local servers and work with local IT teams to troubleshoot and fix integration issues
Benefits
• Great Salary, Health Benefits, and Equity in a fast-growing business • Remote work - 2 Offices in Istanbul (optional) • Employee Stock Option Package • 6x weeks Paternal Leave • Annual Learning & Development Stipend • x30 days vacation + public holidays • Experience working with a fast development and research team of engineers using the latest and greatest technologies • Comprehensive Family Medical Insurance, Dental & Vision • Flexibility on work location and hours • Play a key role in the growth of the company • Saving lives and changing the industry with AI-powered health and safety!
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