Customer Success Manager

February 10

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intenseye

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💰 $25M Series A on 2021-09

Description

• Be the trusted advisor and advocate for our global customers • Build strong relationships with customers and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with our platform • Engage customers actively with regular strategy calls to derive maximum value from their investment in Intenseye while identifying new usage opportunities • Collaborate with other departments to ensure adoption and successful renewal • Determine customer goals and collaborate on customized inbound strategic plans while driving customer accountability. • Monitor customer health and build associated risk mitigation plans • Resolve customer inquiries by aligning customers with the right resources • Identify opportunities for upselling, product adoption, and optimizing current investment

Requirements

• Are passionate about customer success and customer experience • Experience working as a Customer Success Manager ideally within a start-up / scale-up Saas platform company • At least 3-4 years in a customer success management role; including managing large Global Enterprise customers spanning multi-department implementations • Experience owning a renewal forecast • Excellent customer discovery skills • Organized with exceptional follow-through • Experience managing SaaS relationships with C-Suite stakeholders • Experience working with product management and sales teams is strongly preferred • Strong oral and written communication skills with the ability to conduct strategic presentations to executive stakeholders both in English and Turkish • Can build and nurture relationships with multiple stakeholders at your customers to solidify our partnership and commitment to the customer • Demonstrate the ability to work well in a geographically-distributed team • Interest in working with any of these technologies would be highly beneficial: Artificial Intelligence (AI), Machine Learning (ML), Deep Learning (DL), Computer Vision

Benefits

• Great Salary, Health Benefits, and Equity in a fast-growing business • Remote work - Istanbul Office x2 • Employee Stock Option Package • Parental Leave • Annual Learning & Development Stipend • x30 days vacation + public holidays • Experience working with a fast development and research team of engineers using the latest and greatest technologies • Comprehensive Family Medical Insurance, Dental & Vision • Flexibility on work location and hours • Play a key role in the growth of the company • Saving lives and changing the industry with AI-powered health and safety!