Technical Program Manager
September 19
Description
• Develop and manage project plans and ensure on-time delivery. • Perform risk management and change management on projects. • Provide day-to-day coordination and quality assurance for projects and tasks. • Owns end-to-end project delivery responsibilities of virtual assistant solution implementation involving multiple customers, products / solutions and phases. • Applies project management methodology, tools, techniques, and terminology. • Manages changes to project scope and project schedule using appropriate verification techniques. • Manage project execution from initiation to closure. • Communicates project plan — Ensures a common understanding by setting expectations. • Monitors and controls project work — Measures project performance. • Develops communication plan — develop the communication plan with stakeholders. • Oversees approved actions — Implements actions required to mitigate project risk events. • Act as mediator between customer stakeholders and team members. • Resolve issues and solve problems throughout project life cycle. • Effectively manage project scope by ensuring any changes are documented and approved. • Track and report on project milestones and provide status reports to customer stakeholders. • Lead, coach, and motivate project team members. • Responsible for working with customer stakeholders to define scope, goals, deliverables. • Drive resolution to key decisions and actions needed. • Manage Change Requests that arise during implementation. • Steer customers towards standard solution setups leveraging AI best practices.
Requirements
• Strong customer facing skills. • Technical background with architecture experience.
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