Customer Service Coordinator

September 16

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Interior Logic Group, Inc.

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Design Studio Services • Design Technology • Installation Services • Residential Builders • Multifamily Builders

1001 - 5000

Description

• Primary responsibility is to handle customer service requests from builders and homeowners. • Schedule appointments with homeowners and confirm repair details. • Prepare schedules for service personnel and manage routes. • Coordinate with supervisors and address scheduling issues. • Order replacement parts and ensure customer satisfaction. • Communicate recurring customer service issues across departments. • Oversee client interactions, resolving conflicts professionally. • Create client satisfaction reports and recommend improvements. • Assist sales employees with inquiries and provide guidance. • Relay information between management and sales representatives.

Requirements

• High school diploma or GED and one year related experience and/or training. • Bilingual experience preferred (English/Spanish). • Ability to learn about available products for installation. • Read and interpret training materials, documents, safety rules, and manuals. • Ability to write routine reports and correspondence. • Must be organized and able to multitask. • Utilize intermediate math skills for calculations. • Apply common sense understanding to instructions. • Oversee claims process with vendors. • Billing in service department, quotes prices, and cost analysis. • Communicate effectively in a professional manner. • Identify recurring issues in production and work with the team to mitigate them.

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage. • 401(k) plan, STD and LTD, and life insurance. • Multiple flexible medical plans covering physical and mental healthcare. • Nine (9) paid holidays and one (1) floating holiday for special occasions. • Paid time for Volunteering and Advocacy.