Interiors International
Architecture • Interior design • Project management • General contractor
11 - 50 employees
Founded 1983
Tier 1 Customer Support
November 22, 2024
🇺🇸 United States – Remote
💵 $40k - $45k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
Interiors International
Architecture • Interior design • Project management • General contractor
11 - 50 employees
Founded 1983
Description
• Provide front-line support to customers via phone and email • Address common customer issues and provide how-to support for SaaS • Resolve product or service problems by clarifying customer's questions • Escalate issues to Tier 2 team after initial triage • Maintain established Service Level Objectives • Respond quickly and effectively to customer requests • Identify items that should be escalated • Continuously learn about Togetherwork and its customers
Requirements
• High School Diploma or equivalent • At least 2 years of experience in a SaaS customer support role • Excellent verbal and written communications skills • Outstanding interpersonal and customer care skills • Ability to multi-task in a fast paced environment • Detail-oriented with excellent organizational skills • Experience with Jira and Zendesk highly preferred
Benefits
• Employee referral bonus: $1,000 • Discretionary bonuses • Long term incentives • Flexible paid vacation/personal time policy • 6 weeks paid parental leave
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