Tier 1 Customer Support

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Interiors International

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Architecture • Interior design • Project management • General contractor

11 - 50

Description

• Provide front-line support to customers via phone and email • Address common customer issues and provide how-to support for SaaS • Resolve product or service problems by clarifying customer's questions • Escalate issues to Tier 2 team after initial triage • Maintain established Service Level Objectives • Respond quickly and effectively to customer requests • Identify items that should be escalated • Continuously learn about Togetherwork and its customers

Requirements

• High School Diploma or equivalent • At least 2 years of experience in a SaaS customer support role • Excellent verbal and written communications skills • Outstanding interpersonal and customer care skills • Ability to multi-task in a fast paced environment • Detail-oriented with excellent organizational skills • Experience with Jira and Zendesk highly preferred

Benefits

• Employee referral bonus: $1,000 • Discretionary bonuses • Long term incentives • Flexible paid vacation/personal time policy • 6 weeks paid parental leave