Customer Success Associate

January 20

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HireRez

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HireRez is a leading technical interview preparation platform aimed at helping engineers and tech professionals elevate their careers. Established in 2014, HireRez provides comprehensive interview prep courses and coaching, utilizing over 500 instructors from top-tier tech companies. They specialize in offering training on data structures, system design, and behavioral skills, coupled with rigorous mock interviews and career skills development. HireRez's programs are tailored for both self-paced and instructor-led courses, designed to prepare candidates for challenging interviews at leading tech firms and enabling them to achieve significant salary increases. With a focus on up-to-date industry trends and hands-on practice, HireRez equips its students with the necessary skills and confidence to succeed in competitive job markets in technology sectors.

Talent Acquisition • Career Development • Recruiting • HR stratergy • Talent Insights

2 - 10 employees

📚 Education

☁️ SaaS

🎯 Recruitment

📋 Description

• Who are we, you ask? • Interviews can be hard. And when it comes to the top tech companies like Google, Facebook, Netflix, etc., they can be downright brutal. Most candidates don’t make it simply because they don’t prepare well enough. IK helps candidates nail the toughest tech interviews. At IK, current and former hiring managers at these top companies take candidates through an intense prep course to make them completely ready to crack the toughest interviews. You could think of us as “the everything store” for career transitions and interview skill development. • How do we do that, you ask? • We have a structured way of helping folks crack interviews- • Career accelerator course • End-to-end courses + platform • More than 100+ instructors from Google, FB, Amazon, Netflix, Dropbox, and other top Silicon Valley companies. • And guess what, to date, we have trained 15000+ engineers! • What’s more exciting is- we are completely remote, and we are hiring the best people we can find regardless of geo. • Sounds interesting? Then here’s some more information about the role • Assisting students to complete - Onboarding formalities Welcoming each student on call before the batch start date. • Tracking individual student progress for multiple cohorts as they move through IK’s program and maximize completion rates. • Keeping dropouts and deferrals to a minimum by offering additional guidance & support. • Getting reviews and referrals from students. Work closely with all the internal teams to continuously improve the learning experience Maintaining daily trackers, comfortable using Google Sheets, CRM etc. • Communicating to students via calls, email, direct message, video, or a mix of communication strategies. • Mentoring & motivating students and connecting them to guidance coaches and career coaches as and when required. • Serve as the single point of contact for all students queries and concerns

🎯 Requirements

• 2-7 years of experience in customer success, customer service, sales, and/or other customer-facing role. • Experience building out and tracking information in Excel and/or data collection. • Experience working in operations, performance coaching, and/or program management is a plus. • Bachelor's degree in Business, Economics, Business Management and Information Systems (OMIS), or other degree in a related field is a plus • Available to work evenings PST with some morning meetings PST (US Hours)