Customer Experience Leader

July 16

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Intradiem

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Advanced Intraday Automation • Contact Center Automation • Real-Time Automation • Agent Development & Performance • WFM Automation

51 - 200

💰 $35M Debt Financing on 2021-11

Description

• Lead CX CoE ensuring efficiency and exceptional experiences • Develop and execute multi-year CX roadmap • Champion voice of customer across departments

Requirements

• Bachelor's degree in Business, Customer Experience, or related field • 7+ years of progressive CX experience • Certification(s) in CX • Experience with AI software solutions required • Strong leadership and mentorship skills

Benefits

• Generous family-first culture • Transparent leadership • Unfettered growth opportunities