Director of Global Sales Operations

6 days ago

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Intradiem

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Advanced Intraday Automation • Contact Center Automation • Real-Time Automation • Agent Development & Performance • WFM Automation

51 - 200 employees

💰 $35M Debt Financing on 2021-11

Description

• Develop and implement strategic sales and revenue operations plans and initiatives to drive efficiency, productivity, and revenue growth. • Lead and manage the sales operations team, providing guidance, support, and professional development opportunities. • Define and implement sales processes, policies, and procedures to ensure consistent execution and alignment with business objectives. • Optimize the sales forecasting and pipeline management processes to accurately forecast sales revenue, identify trends and drive effective resource allocation. • Collaborate with the CRO to develop sales quotas, incentive programs, and compensation plans that drive sales performance and align with business goals. • Establish and maintain sales performance dashboards, reports, and analytics to provide actionable insights and real-time visibility into sales performance and key metrics. • Drive the implementation and optimization of sales & marketing technology tools, such as CRM systems, sales analytics software, intent based ABM and sales enablement platforms. • Develop and execute sales analytics and data-driven strategies to identify trends, opportunities, and areas for improvement in sales performance. • Collaborate with marketing to ensure effective lead management processes, lead scoring, and alignment between marketing and sales activities. Create effective dashboards to be utilized in monthly Pipeline Council meetings. • Foster collaboration and alignment between sales, marketing, finance, and other cross-functional teams to drive coordinated and cohesive operations. • Stay updated on industry best practices, emerging trends, and technologies related to sales operations, and proactively recommend improvements and enhancements. • Lead change management initiatives and drive continuous improvement efforts to increase sales efficiency, effectiveness, and customer satisfaction. • Provide strategic guidance and insights to sales leadership on sales performance, revenue forecasting, and growth opportunities. • Conduct all business in accordance with Intradiem’s development and security policies and procedures. • All other duties as assigned.

Requirements

• Bachelor's degree in Business Administration, Sales, or a related field. • 11+ years of experience in sales operations, sales management, or a similar role, preferably in the technology/software industry. Actual experience in direct selling a plus. • Proven leadership experience, with the ability to lead and motivate a team to achieve targets and drive operational excellence. • Strong analytical and problem-solving skills, with the ability to interpret complex data and provide strategic insights and recommendations. • Extensive knowledge of sales processes, sales methodologies, and sales performance metrics. • Proficiency in sales analytics and reporting tools, CRM systems, and sales technology platforms. • Excellent project management and organizational skills, with the ability to manage multiple initiatives and priorities simultaneously. • Strong communication and interpersonal skills, with the ability to build effective relationships and collaborate with stakeholders at all levels. • Strategic mindset with the ability to think critically, identify opportunities, and drive process improvements. • Results-oriented with a focus on driving revenue growth, operational efficiency, and customer satisfaction.