Client Support Coordinator

March 15

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Intrinsic Digital

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Intrinsic Digital is a mobile marketing agency that specializes in geofencing technology to acquire customers for apartments, hotels, restaurants, and retail sectors. They enhance foot traffic by utilizing standout visual advertising across all consumer devices, including mobile and connected TVs. Intrinsic Digital leverages location-based marketing strategies to create effective and targeted campaigns, offering services like animated banner ads, unskippable video commercials, and data-driven insights. Their approach includes geofencing to detect smartphone users entering "points of interest" and delivering targeted ads. The company also harnesses CTV advertising for dynamic reach on streaming platforms like Hulu and Sling TV.

Mobile Marketing • Location-Based Marketing • Geofencing • Social Media Marketing • Streaming TV Advertising

11 - 50 employees

📋 Description

• The Client Support Coordinator plays a critical role in supporting the Client Success team by managing daily workflows, organizing client data, and ensuring smooth operational processes. • This position reports to the Client Support Manager and focuses on aggregating and compiling data, assisting with administrative tasks, and optimizing day-to-day operations to enhance efficiency and team productivity. • Data Aggregation & Reporting: Pull, collect, and compile data from internal tools to create reports that summarize key insights for the CS team. • Operational Support & Workflow Management: Monitor daily processes, identify workflow gaps, and ensure tasks are completed efficiently. • Administrative Tasks: Assist with data entry, documentation, and internal system updates to keep records organized and accurate. • Client Account Support: Help manage client requests, process operational updates, and ensure timely execution of tasks related to account transitions. • Creative & Campaign Tracking: Maintain and update internal tracking systems, including creative assets, campaign performance, and client requests. • Process Improvement: Identify opportunities to streamline workflows, improve efficiency, and proactively address operational challenges. • Collaboration & Communication: Work closely with CS team members to provide structured support, enhance organization, and ensure smooth day-to-day operations. • Issue Escalation & Troubleshooting: Assist in identifying and escalating client concerns or operational issues to the appropriate team members for swift resolution.

🎯 Requirements

• Strong organizational skills with the ability to manage multiple tasks and deadlines. • High attention to detail to ensure accuracy in all deliverables. • Proactive problem-solving skills with a focus on continuous improvement. • Excellent communication and collaboration skills for working cross-functionally with internal teams. • Experience in data management, reporting, and operational workflow execution is a plus. • Familiarity with tools such as HubSpot, Asana, Excel or Google Sheets for data tracking and reporting is a plus. • Ability to work independently while maintaining strong collaboration with team members.

🏖️ Benefits

• Company laptop & external monitor • $450 annual health & wellness stipend • $225 annual health & wellness stipend for child dependents • 3-4 weeks of PTO based on tenure • Paid holidays • Annual team building activities • A choice of seven 8-hour schedules with start times between 5 pm and 11 pm PHT • Night differential & 13th month benefits • Eligibility for quarterly sales bonuses of up to $850