Seasonal Tax Support Specialist
August 4, 2023
🇺🇸 United States – Remote
⏳ Contract/Temporary
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
Description
• Highly motivated individual with a business background • Excellent communication skills • Help customers complete their taxes using TurboTax • Provide expert guidance and explanations of tax and technical terms • Enhance brand by delighting customers and empowering them to prepare their taxes • College degree a plus • Background in business, finance, accounting, or tax • Basic knowledge of tax laws and concepts • Familiarity with form 1040 and schedules • Strong customer service skills • Experience preparing federal and state returns (1040) • Prior tax preparation experience in a retail setting a plus • Experience providing support in a call center environment a plus • Strong research skills • Critical thinking and problem-solving • Willingness to utilize audio/visual tools • Comfortable interacting with customers through video • Bilingual (English/Spanish) communication skills a plus
Requirements
• High-quality customer interactions and experiences • Application of defined practices, procedures, and company policies • Proficient with technology and computer operations • Utilize and leverage government websites and toolkits • Document customer interactions • Represent the Intuit TurboTax brand • Demonstrate empathy for the customer • Empower and partner with the customer • Personalize the experience • Build customer confidence • Utilize creative inspiration for innovation
Benefits
• Seasonal customer facing position • Help customers with tax return inquiries • Troubleshoot and resolve product and tax support customer inquiries • Interact with customers utilizing strong written and verbal skills • Represent the Intuit TurboTax brand • Utilize and leverage government websites and toolkits • Empathy for the customer • Partnering with the customer • Personalizing the experience • Confidence-building to empower customers
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