Lead Technical Support Engineer

November 23, 2024

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Intuition Machines

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Intuition Machines is a leader in machine intelligence, specializing in privacy-preserving AI platforms and research. The company provides AI/ML products and services to some of the largest online services worldwide, focusing on scaling and solving complex problems using machine learning. Intuition Machines develops innovative solutions like the hCaptcha Security Suite, which is used by enterprises globally to protect hundreds of millions of people with its privacy-first approach to security AI. The firm's offerings include the IM Perception Platform, which automates the train-deploy-improve cycle with a focus on active learning and robust APIs. Additionally, Intuition Machines engages in cutting-edge AI/ML research, contributing to advances in security machine learning, fraud detection, and data privacy. The company also collaborates with top online payment processors, offering models with high precision and almost zero false positives, without using personally identifiable information. Notably, Cloudflare has chosen Intuition Machines' hCaptcha Enterprise for securing a significant portion of internet sites.

machine learning and AI

51 - 200 employees

Founded 2014

🤖 Artificial Intelligence

🔒 Cybersecurity

☁️ SaaS

📋 Description

•Intuition Machines builds enterprise security products with an AI/ML focus. •The team serves hundreds of millions of people with a globally distributed approach. •As Lead Technical Support Engineer, you'll bridge customers and engineering teams. •Provide deep technical insights, enhance products, and ensure customer satisfaction. •Engage positively with customers, mentor Support Engineers, and improve processes. •Required: Strong software engineering background and experience resolving technical issues. •Ability to adapt quickly to new technologies and build strong relationships.

🎯 Requirements

•Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent work experience. •Minimum of 5 years of experience in software engineering or a technical support role with a strong engineering focus. •Solid background in software development is essential for this role. •Proficiency in backend and frontend development technologies, such as Python, JavaScript, HTML, CSS, and related frameworks. •Experience with security principles, bot management strategies, and fraud detection/prevention techniques. •Ability to quickly understand and adapt to new technologies and products. •Excellent problem-solving skills and the ability to think critically and creatively. •Strong interpersonal and communication skills, with the ability to explain complex technical concepts to a variety of audiences. •Self-motivated and proactive, with the ability to work independently and as part of a team. •Familiarity with ticketing systems and support tools; experience with automation and scripting is a plus. •A customer-centric mindset with a commitment to providing exceptional service. •Strong proficiency in SQL; experience with databases like ClickHouse or tools like Apache Superset is a plus. •Experience working with enterprise clients is a plus.

🏖️ Benefits

•Fully remote position with flexible working hours. •An inspiring team of colleagues spread all over the world. •Pleasant, modern development and deployment workflows: ship early, ship often. •A collaborative environment where your ideas are valued. •High impact: lots of users, happy customers, high growth, and cutting-edge R&D. •Flat organizational structure with direct interaction with leadership and all teams.