Senior Software Support Engineer - Linux
March 30
Description
• Perform an initial triage of the reported issue and carry out the investigation and restoration. • Escalate issues to higher levels of Support - Engineering and Security as necessary. • Take responsibility for restoring advanced issues related to our Enterprise Cybersecurity services offering. • Communicate incident management progress affecting our customers effectively. • Act as an ambassador for our Customer Support function and maintain key relationships with internal and external stakeholders. • Coordinate the recovery of services during outages or disruptions by leading cross-functional global technology team...Development experience with web pages development background is a substantial plus. • SQL knowledge is a substantial plus for interacting with our technology stack. • Working knowledge and hands-on experience with Python, JavaScript programming languages is a great plus. • Strong analytical thinking and eager to learn new technologies. • Prior experience with ticket management platforms automation / playbooks / scripting is a great plus. • Excellent interpersonal, influencing skills, i...s essential. Strong verbal and written communication skills are necessary for effective collaboration within our team and with external stakeholders. • Bachelor’s degree in Computer Science or equivalent is a plus. • Availability to work on weekends is required. Possible schedules include Tuesday to Saturday or Wednesday to Sunday.
Requirements
• Several years of experience as a Support Engineer for advanced Software Products / Platforms. • Web Frontend Development experience with web pages development background is a substantial plus. • SQL knowledge is a substantial plus for interacting with our technology stack. • Working knowledge and hands-on experience with Python, JavaScript programming languages is a great plus. • Strong analytical thinking and eager to learn new technologies. • Prior experience with ticket mana...部 of many technical skill levels, remaining calm and courteous while working in a high-stress situation to resolve incidents. • A self-starter with an organized and methodical approach to problem solving through attention to detail and a proven ability to build relationships with internal and external, technical and non-technical stakeholders. • A fast learner with an inherent ability to understand complex technology solutions and communicate the impact of incidents in both Technology and business terms.
Benefits
• Fully remote position with flexible working hours • An inspiring team of colleagues spread all over the world • Pleasant, modern development and deployment workflows: ship early, ship often • High impact: lots of users, happy customers, high growth, and cutting edge R&D • Flat organization, direct interaction with customer teams
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