Technical Engagement Manager

November 3

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Irth Solutions

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Field Service Management • Asset Management • Mobile Field Workforce Software • Business Intelligence & Analytics • Software-as-a-Service (SaaS)

51 - 200

💰 Private Equity Round on 2015-07

Description

•Technical Engagement Manager •Responsible for managing the software resolution implementation process for clients. •Customize and install software systems according to client business needs. •Project management, training, troubleshooting, and ongoing support for software solutions. •Requires excellent communication skills and attention to detail. •Proactive problem-solving approach is critical to the role.

Requirements

•Lead and manage the implementation of assigned projects from end-to-end, maintaining communication throughout the project to meet client expectations. •Complete projects within expected KPI’s - on time and on budget. •Meeting with clients following the sale of software packages to collect data and other information required to customize software systems. •Lead clients through business-requirements sessions to evaluate and determine priorities and feasibility and then guide clients to optimal solutions. •Lead clients through system configurations using a Train the Trainer approach to create Irth software subject matter experts within the client team. •Take client’s “as-is” Business processes and formulate the “to-be” process within our product(s). Identify gaps and new features as necessary. •Document requirements in the form of statements of work, process flow diagrams, and other artifacts. •Plan, lead, organize, and control multiple project initiatives through regular meetings, project status reports and maintaining great relationships •Utilize the company’s systems to track and maintain accurate project status and time entry. •Record customer communication through the system, providing transparency regarding status. •Coordinating client enhancements with internal Irth teams on upcoming sprints. •Responsible for maintaining close working relationships and communication cadence with matching technical team members and leads. •Working with internal Irth teams to establish ETA for planned development projects and manage impacted stakeholders through execution, including movements on ETA and rationale. •Take an active role in working with development team(s) to ensure defined user stories are reflected in their technical design as projects are broken down into development sprints. •Leading project planning sessions to coordinate staff and internal resources, incorporating risk mitigation into project plans, managing progress and adapting work as required conducting project reviews, contributing to reports for executive staff •Customizing software systems based on clients’ individual needs and specifications. •Serve as the Subject Matter Expert for assigned Projects. •Will utilize strong underwriting and product knowledge to support the review for content accuracy and intent. •Lead team through detailed system and business process analysis; ensures enhancements and solutions positively contribute to, expand upon, and do not conflict with overarching product(s) strategy. •Create process flow and project documentation, including wireframes, flow charts, and system configuration documentation. •Coordinating user acceptance testing to secure sign-off of new features. •Performs other duties as assigned by an appropriate administrator or their representative. •SaaS experience preferred, but not required •Bachelor’s Degree in a related field preferred and 3 years of relevant experience, or 5-7 years project management experience in lieu of a degree. •Strong independent decision-making, organizational, planning and problem-solving skills •Strong technical acumen and understanding of software development practice and procedures. •The ability to identify areas for improvement •A self-starter with demonstrated commercial acumen •Excellent written and verbal communication skills •Strong organizational skills •Ability to specify technical changes to technical/development team •Direct customer-facing and implementation delivery experience. •Ability to quickly learn new concepts and technologies and convert them into customer solutions. •Excellent oral and written communication skills. •Possess the ability to motivate and maintain effective working relationships. •Ability to rely on experience and judgment to plan and accomplish goals. •Experience managing others including contractors and suppliers.

Benefits

•Join a dynamic, growing company that is well respected in its industry. •Competitive salary •Health plan options include medical, dental, & vision •401k + company match •Flexible PTO policy plus company-paid holidays •Benefits include life insurance, pet insurance, discounts and perks programs •Generous one-time “work from home” stipend to get you started •Team events, including monthly lunches for everyone, volunteer outings, and quarterly gatherings •Hybrid employees have access to snacks, beverages, and coffee at our Columbus, Ohio, office