Customer Support Specialist

May 16

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iThemes

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Taking WordPress Further Since 2008

WordPress Security • WordPress Utilities • WordPress Maintenance • WordPress Backups • WordPress for Clients

11 - 50

Description

• Helping Customers with Themes: Answering questions related to installation, theme features/options, and guiding on customizations using built-in options or if needed via Custom CSS/other methods • Troubleshooting any bugs/issues, offering workarounds where possible, and creating bug reports • Writing/updating documentation and user guides about theme features • Testing theme features on new releases of the themes and plugins

Requirements

• Excellent written communication skills, avoiding jargon, and making technical language easy to understand • HTML & CSS Skills, experience with tools like Chrome Dev Tools • WordPress experience of 2+ years for setting up websites from scratch • Kind and calm personality with a lot of patience, empathy, and kindness to deal with and guide users • Problem-solving skills to solve novel problems with elegant solutions

Benefits

• 10 paid leaves per year (2 consecutive) • Up to 50% of monthly salary bonus based on yearly performance review • Informal and relaxed remote job environment with rarely any pressure of tight deadlines • No discrimination