iThemes
iThemes is a comprehensive WordPress solutions provider, now known as SolidWP. The company offers a variety of products aimed at enhancing WordPress site security, backup, and management through its Solid Suite. This suite includes Solid Security Pro, which protects websites against cyberattacks and vulnerabilities; Solid Backups, a cloud-first solution for rapid backups and easy restoration; and Solid Central, which allows for efficient multi-site management. SolidWP also provides extensive educational resources such as tutorials and guides to support WordPress users in securing and optimizing their websites. With a commitment to improving WordPress security, SolidWP also tracks and reports on WordPress-related vulnerabilities to help users stay informed and protected.
WordPress Security • WordPress Utilities • WordPress Maintenance • WordPress Backups • WordPress for Clients
Customer Support Specialist
May 16, 2024
iThemes
iThemes is a comprehensive WordPress solutions provider, now known as SolidWP. The company offers a variety of products aimed at enhancing WordPress site security, backup, and management through its Solid Suite. This suite includes Solid Security Pro, which protects websites against cyberattacks and vulnerabilities; Solid Backups, a cloud-first solution for rapid backups and easy restoration; and Solid Central, which allows for efficient multi-site management. SolidWP also provides extensive educational resources such as tutorials and guides to support WordPress users in securing and optimizing their websites. With a commitment to improving WordPress security, SolidWP also tracks and reports on WordPress-related vulnerabilities to help users stay informed and protected.
WordPress Security • WordPress Utilities • WordPress Maintenance • WordPress Backups • WordPress for Clients
📋 Description
• Helping Customers with Themes: Answering questions related to installation, theme features/options, and guiding on customizations using built-in options or if needed via Custom CSS/other methods • Troubleshooting any bugs/issues, offering workarounds where possible, and creating bug reports • Writing/updating documentation and user guides about theme features • Testing theme features on new releases of the themes and plugins
🎯 Requirements
• Excellent written communication skills, avoiding jargon, and making technical language easy to understand • HTML & CSS Skills, experience with tools like Chrome Dev Tools • WordPress experience of 2+ years for setting up websites from scratch • Kind and calm personality with a lot of patience, empathy, and kindness to deal with and guide users • Problem-solving skills to solve novel problems with elegant solutions
🏖️ Benefits
• 10 paid leaves per year (2 consecutive) • Up to 50% of monthly salary bonus based on yearly performance review • Informal and relaxed remote job environment with rarely any pressure of tight deadlines • No discrimination
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Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.