Operations Support Specialist

May 20, 2023

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iTMethods Inc.

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Managed DevOps SaaS Platform • Managed DevOps Tools as SaaS • Managed AWS • Atlassian on AWS • AWS MSP certified

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Description

• Reporting to our Platform Support Team Lead, we're looking for an Operations Support Specialist for the team that delivers post-implementation support for our platform and the tools it integrates with. • This person will deliver world-class customer service when handling support tickets and constantly look for ways to contribute to improving the efficiency of how the support team operates and respond to incidents. • They will be responsible for creating repeatable processes and procedures and automating operations where possible to minimize human error and move us towards a self-healing environment with automatic recovery. • The nature of the work will require this person to use a variety of tools to tackle a broad range of issues relating to both cloud and DevOps specific issues as projects continuously enter and exit the pipeline.

Requirements

• 1+ years of practical experience and preferably certification in AWS. It will be a bonus if you have worked with Jenkins, Git or Atlassian. • Exposure to automation tools and the end-to-end build and deployment processes. You have experience with: Linux or Windows administration within a high availability environment. Continuous integration of best practices and tools, including Jenkins. Manage and support AWS or other cloud environments. Configuration management, performance monitoring and alerting tools. • A can-do, results-focused attitude that drives your customer focus. Self-motivated with an understanding of what it means to work as a team. Curiosity and a passion for experimenting with new technologies. • Flexibility. You're OK with working rotating daytime shifts and participating in an after-hours on-call.

Benefits

• Flexible work environment • Competitive compensation and benefits package • Learning and Development • Career Progression • Culture – One team environment founded on respect and collaboration where we do not take shortcuts and are customer obsessed