Project Engineer - Client Transitions

February 15

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ITS

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With a range of custom solutions for aging fleets, ITS serves airlines, leasing companies, MROs, OEMs and resellers worldwide by continually aligning their assets with the needs of their customers and vendors.

Aircraft Acquisition & Dismantlement • Repair Management • Competitive Exchange Programs • One on One Dedicated Sales Support • Engine Acquisition

51 - 200 employees

📋 Description

• As a Client Transitions Project Engineer, your mission is to deliver exceptional onboarding experiences, ensuring seamless client transitions and empowering them with the knowledge to maximize the benefits of our technology solutions. • Along with new client onboardings, you will be responsible to be the lead engineer for projects related to client service package renewals and upgrades, as well as client off boardings. • Drive Client Satisfaction: Provide outstanding onboarding experiences, earning high client satisfaction ratings and fostering long-term partnerships. • Timely Deployments: Ensure on-time deployment and configuration of technology solutions for new clients, exceeding expectations and minimizing disruptions. • Effective Knowledge Transfer: Deliver comprehensive training sessions that result in clients' proficient utilization of our solutions, driving productivity and success.

🎯 Requirements

• A home office set up that meets the following: • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. • Stable internet connection with at least 5mbps download and upload. • A quality headset with noise cancellation feature for meetings. • A mobile phone that has the capacity to install the Microsoft Authentication app. • HD webcam • A very strong cultural fit the ITS way (Our core values will be discussed during the interview) • Excellent command of the English language both spoken and written • Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. • Able to pass our online behavior and cognitive assessments. • Able to provide NBI Clearance (for PH applicants).

🏖️ Benefits

• Paid US Holiday • Night Shift Bonus • Paid Time Off (15 Vacation Days per year) • Comprehensive Health Plans / HMO (Employee & Dependent/s) • Life and Accident Insurance • Accident and Disability Coverage • Company-paid training and certification • Health & Wellness Program • Dental & Vision • Salary Advancement