Project Engineer - Client Transitions

2 days ago

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Description

• As a Client Transitions Project Engineer, your mission is to deliver exceptional onboarding experiences, ensuring seamless client transitions and empowering them with the knowledge to maximize the benefits of our technology solutions. • Drive Client Satisfaction: Provide outstanding onboarding experiences, earning high client satisfaction ratings and fostering long-term partnerships. • Timely Deployments: Ensure on-time deployment and configuration of technology solutions for new clients, exceeding expectations and minimizing disruptions. • Effective Knowledge Transfer: Deliver comprehensive training sessions that result in clients' proficient utilization of our solutions, driving productivity and success.

Requirements

• A home office set up that meets the following: • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. • Stable internet connection with at least 5mbps download and upload. • A quality headset with noise cancellation feature for meetings. • A mobile phone that has the capacity to install the Microsoft Authentication app. • HD webcam • 2nd Monitor • UPS (Uninterruptible Power Supply if using a desktop (Not needed if using a laptop) • A very strong cultural fit the ITS way (Our core values will be discussed during the interview) • Excellent command of the English language both spoken and written • Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. • Able to pass our online behavior and cognitive assessments. • Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer. • Able to provide NBI Clearance (for PH applicants).

Benefits

• Paid US Holiday • Night Shift Bonus • Paid Time Off (15 Vacation Days per year) • Comprehensive Health Plans / HMO (Employee & Dependent/s) • Life and Accident Insurance • Accident and Disability Coverage • Company-paid training and certification • Health & Wellness Program • Dental & Vision • Salary Advancement