Customer Support

October 17

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💰 $100k Seed Round on 2011-06

Description

• Customer Support Specialist responsible for US market solutions via email and chat. • Guide and help users with queries and evaluate product updates to recommend improvements.

Requirements

• At least 2 years of experience in Customer Care or in a similar position; • Full professional proficiency in English; • Remarkable enthusiasm and willingness to support a scale-up during its growth phase; • Exceptional soft skills, team spirit and eager to learn. • Previous experience in start-up, and scale-up working environments; • Experience with HTML/CSS; • Experience with CMSs (such as WordPress, Shopify, Wix); • Experience with Google Tag Manager; • Proficiency in Dutch, German or Italian.

Benefits

• REMOTE WORK - You can work 100% remotely or if you prefer, from one of our beautiful offices in Italy (Bologna and Milan), and Germany (Hamburg). • TRAVEL ALLOWANCE TO VISIT A COLLEAGUE - We'll provide you with a budget so that you can spend time with your teammates based on the other side of the world; • COMPANY RETREATS AND COWORKING GATHERINGS - Once a year, we get together in amazing destinations to work, bond, and enjoy team-building activities. • LEARNING BUDGET - We'll sponsor your professional growth by providing a budget for certifications, events, courses, and books; • ENGLISH CLASSES - We offer online English classes weekly, within working hours, and on several different levels. • WORK EQUIPMENT - We'll provide an equipment allowance so that you can perform at your best; • BRIGHT & COLLABORATIVE WORK ENVIRONMENT - You will be part of a multicultural team of talented and experienced colleagues.