Technical Support Engineer - WordPress

23 hours ago

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iubenda

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privacy policy • terms of service • legal documents • web • cookie policy

51 - 200 employees

Founded 2011

📋 Compliance

☁️ SaaS

🤝 B2B

💰 $100k Seed Round on 2011-06

Description

• Researching, troubleshooting, and resolving issues with our solutions; • Proposing solutions to our customers on software-related questions regarding our products; • Testing new features through Google Tag Manager and WordPress or Shopify; • Collaborating with the product and development team on new product features; • Providing technical training to the Customer Support team on our products and integrations.

Requirements

• At least 1 year of experience as a Technical Support Engineer or in a similar position in an IT department; • Full professional proficiency in English and Italian; • Sound knowledge of WordPress plugins, themes, and debugging procedures; • Experience with Google Tag Manager; • Sound knowledge of Web development tools (DevTools or Inspect Element); • Ability to reproduce problems and customer scenarios, and troubleshoot technical issues; • Basic knowledge of web development through HTML/CSS; • Able to draft internal technical documentation; • Exceptional soft skills and team spirit.

Benefits

• REMOTE WORK - You can work 100% remotely or if you prefer, from one of our beautiful offices in Italy (Bologna and Milan), and Germany (Hamburg). • TRAVEL ALLOWANCE TO VISIT A COLLEAGUE - We'll provide you with a budget so that you can spend time with your teammates based on the other side of the world; • COMPANY RETREATS AND COWORKING GATHERINGS - Once a year, we get together in amazing destinations to work, bond, and enjoy team-building activities. • LEARNING BUDGET - We'll sponsor your professional growth by providing a budget for certifications, events, courses, and books; • ENGLISH CLASSES - We offer online English classes weekly, within working hours, and on several different levels. • WORK EQUIPMENT - We'll provide an equipment allowance so that you can perform at your best; • BRIGHT & COLLABORATIVE WORK ENVIRONMENT - You will be part of a multicultural team of talented and experienced colleagues.