Ivanti
IT Asset Management • Patch Management • IT Service Desk • PC Lifecycle Management • Mobile Device Management
Global Distribution and Reseller Program Manager
Yesterday
Ivanti
IT Asset Management • Patch Management • IT Service Desk • PC Lifecycle Management • Mobile Device Management
Description
• Drive continuous improvement and alignment of the partner consulting services and technical support programs as well as maintain the day-to-day operational activities tied to the Ivanti Managed Services business for the Ivanti partner ecosystem. • Prepare channel dashboards and pull data points for sales teams and channel leadership tied to Professional Services and MSP partner performance. • Work with internal teams to improve end-to-end partner experience, operationalize program framework & sales processes, & roll out channel offers and incentives. • Work in collaboration with the Partners, Field Channel Management and Marketing to support the roll out and channel adoption of programs and initiatives globally. • Create, deliver, and maintain program content and collateral (presentations, program guides, bulletins, and communications) by leveraging internal resources. • Work with cross-functional teams to improve partner program processes and resolve partner program issues. • Manage, track and report specific program initiatives. • Develop a working understanding of the Ivanti partner policies, processes, and systems (PRM, Salesforce, etc). • Capture, analyze and report on partner program operational KPIs/metrics. • Ability to present partner program overview to new partners, field sellers and assist in onboarding new partners; work with cross functional team members to review partner experience across Partner Journey (recruitment, on-boarding, and ramp to revenue process) to drive strong partner loyalty. • Keep current on competitive programs and industry trends. • Will report directly into the Vice President, Global Partner Programs & Strategy.
Requirements
• Bachelor's Degree and minimum of 10-15 years of channel sales, programs and operations experience. MBA is a plus. • Channel sales experience to understand the urgency of sales teams and how to process orders. • Strong Channel Programs experience and understanding of partner incentives, related marketing, and enablement elements that drive partner behaviors to provide optimal partner experiences. • Strong Channel Operations experience or similar sales operations experience / skills • Strong business acumen & Executive Presence • Experience with channel programs and tools • Demonstrated ability to work independently and proactively under pressure, managing several projects simultaneously with minimal supervision. • Ability to work effectively and collaboratively in a global team environment. • Demonstrated negotiation, verbal, and written communication skills. Basic understanding of key technologies and markets, competitive forces, and trends. • Strong presentation skills • Excellent interpersonal/customer relations skills • Strong sense of initiative and detail for channel operations and programs • Ability to assess complex situations and provide solutions for operational efficiency and improving partner experience. • Channel experience at a fast-paced company is a real plus. • Travel: as required
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