Ivanti
IT Asset Management • Patch Management • IT Service Desk • PC Lifecycle Management • Mobile Device Management
1001 - 5000
💰 Private Equity Round on 2021-03
Technical Solutions Engineer - ITSM Administration
September 20
Ivanti
IT Asset Management • Patch Management • IT Service Desk • PC Lifecycle Management • Mobile Device Management
1001 - 5000
💰 Private Equity Round on 2021-03
Description
•Guide customers and partners by answering complex questions on product usage •Provide quality technical support and manage critical issues •Troubleshoot complex technical issues in customer environments •Contribute toward achievement of team goals and objectives •Develop and share knowledge about the software/solution •Assist other Technical Support Engineers with difficult issues
Requirements
•2+ years of experience in IT with an emphasis on ITSM Product Technical support •Excellent interpersonal and communications skills •Excellent time management, decision making and organization skills •Strong technical troubleshooting skills •Strong knowledge of networking •Knowledge of Windows Operating Systems
Benefits
•Embrace Everywhere Work culture •Professional development and career growth programs
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