Customer Service Agent
March 15
Description
• Expected to be a subject matter expert in iVisa’s products • Provide support to customers via Intercom (chat, email, phone) with KPIs • Seek to improve customer satisfaction with each interaction • Document updates in internal systems alongside other departments • Attend all scheduled meetings
Requirements
• +1 year in bilingual customer service • Excellent communication skills and ability to generate empathy • Empowered and energetic to challenge the status quo • Open to new challenges in a rapidly changing environment • Advanced English level
Benefits
• Collaborative, friendly, and diverse culture: inclusive and vibrant atmosphere • Work from anywhere: remote-first approach with periodic in-person gatherings • Mental wellness sessions: led by certified psychologists for your mental health • Training Allowance: access to an outstanding learning platform for professional growth • Extended Family Leave policy: covers all birthing and non-birthing parents • Rest and Relaxation: PTO for all employees and Unlimited PTO for managers
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