Customer Service Agent
March 15
Description
• Provide support to customers via Intercom (chat and email) with KPIs and occasional phone support throughout the shift. • Seek to improve customer satisfaction with each conversation. • Ensure the recent update is documented in our internal systems by maintaining active communication side-by-side with other departments like processing agents. • Attend all meetings as scheduled. • Become SME (subject matter expert) in one (1) iVisa processing area, and one (1) iVisa product.
Requirements
• 1 to 2 years in bilingual customer services. • Want to grow in iVisa and go the extra mile to learn and provide the best service to our customers. • Have excellent communication skills and the ability to generate empathy. • Are empowered and full of energy to challenge the status quo. • Are open to taking on new challenges and working in an environment of constant change due to our accelerated growth. • Want to be a fundamental part of building the team and the foundation for the iVisa experience. • Advanced English level.
Benefits
• Collaborative, friendly, and diverse culture: We foster an inclusive and vibrant atmosphere, featuring a dynamic and international environment with flat hierarchies and exceptionally amiable colleagues. • Work from anywhere: We embrace a remote-first approach, yet we offer the opportunity for periodic in-person gatherings. • Mental wellness sessions: Our sessions are led by certified psychologists to support your mental health. • Training Allowance: Access an outstanding learning platform to facilitate your professional growth. • Extended Family Leave policy: Our policy covers all birthing parents, non-birthing parents, and adopting parents. • Thrive in a highly tech-savvy company equipped with cutting-edge tools and the power to make a substantial impact. • Join us in our commitment to the planet and sustainability: For every iViser, we plant one tree, allowing you to contribute to our environmental initiatives. • Rest and Relaxation: We offer PTO for all employees and Unlimited PTO for managers and above.
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