Customer Service Agent

March 30

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iVisa

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Creating innovative solutions for the travel documentation industry.

Visas • eVisas • Online Visas • Passport • Embassy Registration

51 - 200

Description

• Expected to be a subject matter expert in iVisa’s products • Provide answers to customer questions and assist in preparing travel documents • Support customers via Intercom (chat and email) and Aircall for phone support • Improve customer satisfaction with every conversation • Document updates in internal systems and communicate with other departments • Attend all scheduled meetings and become SME in one iVisa processing area and product

Requirements

• 1 or 2 years in bilingual customer service • Desire to grow in iVisa and learn to provide excellent service • Excellent communication skills and ability to generate empathy • Empowered and energetic to challenge the status quo • Open to new challenges and working in a constantly changing environment • Fundamental part of building the team and iVisa experience

Benefits

• Collaborative, friendly, and diverse culture: inclusive and vibrant atmosphere • Work from anywhere: remote-first approach with periodic in-person gatherings • Mental wellness sessions: led by certified psychologists • Training Allowance: outstanding learning platform for professional growth • Extended Family Leave policy: covers all birthing, non-birthing, and adopting parents • Contribute to environmental initiatives: for every iViser, we plant one tree • Rest and Relaxation: PTO for all employees and Unlimited PTO for managers and above