Fraud Operations Analyst
October 10
Description
• As a Global Fraud Analyst your main objective is identifying and mitigating fraudulent activities through analysis and prevention measures. • Also, optimizing chargeback processes to ensure accuracy, compliance, efficiency, and customer satisfaction and provide business improvement ideas. • Monitor and analyze daily transactional data to detect unusual or suspicious patterns that may indicate a potential fraudulent activity (Kount + iVisa Backend). • Work on reducing chargeback rates and improving the chargeback win rate. • Prepare and submit compelling responses to chargeback cases, providing supporting evidence as needed. • Maintain accurate documentation/register of chargeback cases and fraud prevention activities. • Conduct in-depth investigations and post-incident reviews into suspected fraudulent transactions. • Support in the extraction and analysis of data patterns/trends to provide strategies to reduce loss in the company through fraud prevention. • Proactively identify areas for process improvement and suggest enhancements to fraud detection and chargeback management procedures. • Elaborate biweekly and monthly reports making sure that data is accurate and updated.
Requirements
• Proven experience in chargebacks and fraud prevention. • Proficiency in data analysis tools (Advanced Excel, with the ability to create reports). • Strong analytical and problem-solving skills. • Detail-oriented with a strong sense of urgency. • Self-driven, constant learner and motivated to give the best of himself. • Excellent communication skills, both written and verbal. • Advanced English and Excel level.
Benefits
• Collaborative, friendly, and diverse culture: We foster an inclusive and vibrant atmosphere, featuring a dynamic and international environment with flat hierarchies and exceptionally amiable colleagues. • Work from anywhere: We embrace a remote-first approach, yet we offer the opportunity for periodic in-person gatherings. • Mental wellness sessions: Our sessions are led by certified psychologists to support your mental health. • Training Allowance: Access an outstanding learning platform to facilitate your professional growth. • Extended Family Leave policy: Our policy covers all birthing parents, non-birthing parents, and adopting parents. • Rest and Relaxation: We offer PTO for all employees and Unlimited PTO for managers and above.
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