J.D. Power
Market Research • Analysis • Insights • Data and Analytics • Customer Experience Management
501 - 1000 employees
Founded 1968
System Analyst I
6 days ago
J.D. Power
Market Research • Analysis • Insights • Data and Analytics • Customer Experience Management
501 - 1000 employees
Founded 1968
Description
• Provide excellent customer service. • Manage calls with empathy and understanding. • Respond to customer questions in a timely fashion. • Provide technical assistance for the Darwin product. • Document all correspondence via our CRM system. • Maintain quality interactions with customers. • Use active listening to understand issues. • Empower customers to prevent issues. • Apply critical thinking to solve challenges. • Collaborate to reach team goals.
Requirements
• High School Diploma • Experience in system analysis, design, and development. • Previous experience in collaborating with cross-functional teams, including Product and Quality Assurance teams.
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