Customer Success Manager - Medical Device & Life Sciences
October 31
Description
• Own a portfolio of growth and strategic accounts. • Manage customer life cycle, from acquisition to customer retention and loyalty. • Drive product adoption and use through education, support, and guidance. • Monitor customer health and proactively address risk to ensure customer retention. • Lead business and technical discovery. • Guide customers to quantify business impact. • Accurately position the value of Jama Connect. • Identify and close upsell and expansion opportunities within customer portfolio. • Utilize Jama Software's product and services knowledge to develop solutions to customer business needs. • Coordinate with cross-functional teams at Jama Software to deliver customer value. • Maintain accurate forecast in CRM (Salesforce), including on-time retention and pipeline of upsell and expansion revenue. • Actively participate in vertical strategy and skill development.
Requirements
• Related experience in a Customer Success Management, Account Management, and/or Sales role in a SaaS business environment • Proven record of long-term customer retention, revenue growth, and individual quota attainment. • Problem-solving mindset and willingness to leverage data & insights to drive customer outcomes. • Strong interpersonal skills with a positive demeanor and an ability to engage with customers’ business and technical staff.
Benefits
• Virtual first and culturally diverse work environment spanning 8 countries. • Ambitious and fun work with a chance to define distinct, company-shaping tangible contributions. • Emphasis on learning and development at all levels with a subscription to LinkedIn Learning.
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