Cloud Operations Engineer I

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Jamf

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1001 - 5000

💰 $300M Post-IPO Secondary on 2021-09

Description

• The Cloud Operations Engineer I works with the Online Services team to provide installation, monitoring, backup, recovery, and issue resolution for the Linux-based cloud infrastructure used in delivering Jamf technologies. • Responsible for maintaining operation of the environment in accordance with service level agreements and providing support to both staff and customers. • Monitor Linux system, database, and network performance to detect problems early and respond within an SLA. • Effectively triage emergent situations, and resolve or escalate incidents in accordance with an SLA. • Monitor software and network security on team managed servers and networks. • Configure and maintain server auditing and network monitoring tools. • Develop and implement performance tuning steps for application, system, and network configurations. • Provide solutions and direction to customer issues via phone or email in a timely and professional manner. • Maintain and expand technical documentation of processes and procedures. • Participate in a 24x7 on-call rotation. • Participate in system administration duties for cloud-based server infrastructure. • Perform light programming/scripting tasks in Bash, PHP, and Python. • Develop and maintain an advanced level of knowledge of Jamf products. • Other duties and special projects as assigned.

Requirements

• Minimum of 1 year experience in an IT operations environment (Required) • Minimum of 1 year Systems Administration experience, on any platform (Required) • Minimum of 1 year experience working with Linux/Unix command line interfaces, including shell scripting (Required) • General Experience managing priorities and responding effectively to emergent incidents both independently and with a team (Required) • 2 year / Associates (Required) • 4 year / Bachelor's Degree (Preferred) • A combination of relevant experience and education may be considered

Benefits

• Named a 2024 Best Companies to Work For by U.S. News • Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families • Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work® • Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine • 90% employee retention rate • Opportunity to impact 70,000 global customers • Volunteer time off for community support • Encouragement to embrace different perspectives • 22 of 25 world’s most valuable brands rely on Jamf • Over 100,000 Jamf Nation users