Customer Success Engineer - German

August 8

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Jamf

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The Standard in Apple Enterprise Management

Apple management • Mac Management • Mobile Device Management • Enterprise Mobility Management • iOS management

1001 - 5000

💰 $300M Post-IPO Secondary on 2021-09

Description

• Assisting customers in implementing Jamf products • Training customers related to implementation, adoption, and administration of Jamf products • Gaining user adoption and creating customer loyalty • Delivering primarily remote assistance to administrators • Guiding customers through complex processes in a friendly and efficient manner

Requirements

• Minimum of 2 years' experience successfully supporting enterprise technology in production environments • Minimum of 2 years' experience demonstrating exceptional customer service skills • Able to communicate complex technical concepts in an easy-to-understand, non-technical manner • Excellent written and verbal customer communication skills in both English and German language • Minimum of 2 years’ experience with server operating systems including Windows Server, RHEL, or Ubuntu • Experience of providing technical training and associated best practices • Apple platform proficiency • Knowledge of networking fundamentals (TCP/IP, DNS, VPN) • Experience of Mobile Device Management and/or Unified Endpoint Management solutions • Familiarity with Agile development methodology

Benefits

• Named a 2022 Best Workplace in Technology by Great Place to Work and Fortune Magazine • Named a 2023 Best Workplaces for Women™ by Great Place to Work and Fortune Magazine • Named a 100 Best Companies to Work For by Great Place to Work® and Fortune Magazine • Empowering employees to make an impact with a 90% retention rate • Opportunity to make a meaningful impact for over 70,000 global customers • People over profits approach • Volunteer time off to support and give back to communities