Manager - Technical Support

August 29

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Jamf

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Apple management • Mac Management • Mobile Device Management • Enterprise Mobility Management • iOS management

1001 - 5000

💰 $300M Post-IPO Secondary on 2021-09

Description

• Build and develop a self-sustaining support team. • Mentor and be an escalation point for technical issues. • Organize and create processes for Technical Support. • Develop staff and ensure effective process usage. • Facilitate resources for high-quality technical support. • Monitor response times and process requests efficiently. • Ensure effective communication with customers. • Support customer retention and deliver excellent service. • Provide reports of metrics and performance. • Maintain technical documentation resources. • Facilitate knowledge transfer within the team.

Requirements

• Fluency in English (B2/C1). • 4 year / Bachelor's Degree preferred. • 2 Years strong understanding of technical support processes. • 2 Years proven ability to manage others. • Proactive, independent thinker. • 2 Years advanced knowledge of Jamf Products preferred. • Strong communication skills. • Excellent interpersonal skills. • Excellent organizational skills. • Strong customer service skills. • Ability to communicate complex terms simply. • Self-starter, energetic, and team player. • Ability to build rapport with customers.

Benefits

• Progressive but laid back work environment. • Freedom to manage your own work style. • Clear career paths available.