Technical Support Associate - German

November 1

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Jamf

WebsiteLinkedInAll Job Openings

Apple management • Mac Management • Mobile Device Management • Enterprise Mobility Management • iOS management

1001 - 5000

💰 $300M Post-IPO Secondary on 2021-09

Description

• The Technical Support Associate works within the Technical Support department to provide technical support and guidance for customers related to the installation, troubleshooting, and integration of Jamf products and supporting technologies. • Provides direct assistance to Jamf users and is responsible for fielding phone calls and live chat requests directly from customers, as well as delivering Tier 1 technical support to Jamf Pro and Jamf Now customers with an emphasis on first-touch issue resolution. • Works from Monday to Friday between 9 AM - 5 PM.

Requirements

• Fluency in English is a must (B2/C1). • Fluency in German (B2/C1) required. • Aptitude to quickly learn basic technical concepts and communicate to technical & non-technical audiences. • Ability to perform basic troubleshooting and problem-solving tasks related to server infrastructure, systems, networks, and hardware. • Capacity to multi-task and quickly prioritize duties. • Exceptional customer service skills. • Strong interpersonal and organizational skills. • Excellent written and oral communication skills to thrive in a fast-paced environment. • Ability to work independently and as part of a team. • Experience with macOS and iOS is preferred. • Experience with macOS, Windows, and/or Linux server platforms is desirable.

Benefits

• Remote, in-office, and hybrid roles. • Work-life balance remains a priority.