Technical Support Specialist I, Japan

September 6

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Jamf

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The Standard in Apple Enterprise Management

Apple management • Mac Management • Mobile Device Management • Enterprise Mobility Management • iOS management

1001 - 5000

💰 $300M Post-IPO Secondary on 2021-09

Description

• At Jamf, we empower people to be their best selves and do their best work. • The Technical Support Specialist provides technical support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. • The position provides firsthand assistance to end-users and is responsible for day-to-day interactions with customers. • The position also actively participates in the creation, maintenance, and sharing of technical information and documentation related to core Jamf products and supporting technologies.

Requirements

• High School Diploma or GED (Required), 2 Year / Associates (Preferred), A combination of relevant experience and education may be considered • Japanese Language - Native (Required) • English Language Proficiency (Required) • Minimum 1 year exceptional customer service skills along with the ability to interact with internal and external customers (Required) • Minimum 1 year exceptional customer service skills along with the ability to interact • Minimum of 1 years previous experience in technical support and/or systems administration (Preferred) • Minimum of 2 years Experience with MacOS and server platforms (Preferred) • Ability to communicate complex technical terms in an easy to understand, non-technical manner • Ability to engage with and establish trust and rapport with all levels of customers and employees • Ability to perform troubleshooting and problem solving tasks related to systems, networks, and hardware • Capacity to multi-task and quickly prioritize duties • Aptitude to quickly learn technical concepts • Ability to work independently and as part of a team

Benefits

• Named a 2023 Best Workplaces for Women™ by Great Place to Work and Fortune Magazine • Named a 100 Best Companies to Work For by Great Place to Work® and Fortune Magazine • Named a 2024 Best Companies to Work For by U.S. News • We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities. • Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 70,000 global customer base. • Our customers are some of the most loyal in the world. We put people over profits – which is why our customers keep coming back to us!