Technical Support Specialist

November 8

Apply Now
Logo of Jamf

Jamf

Apple management • Mac Management • Mobile Device Management • Enterprise Mobility Management • iOS management

1001 - 5000

💰 $300M Post-IPO Secondary on 2021-09

Description

• Provides technical support for customers related to Jamf products • Responsible for daily interactions with customers • Assist with the installation, troubleshooting and integration of Jamf products • Participate in the creation and maintenance of technical documentation

Requirements

• Communication in English (B2/C1) required • Communication level in French and/or German (B2/C1) preferred • Minimum 1 year exceptional customer service skills • Minimum of 1 years previous experience in technical support and/or systems administration • Minimum of 2 years experience with MacOS and server platforms • Ability to communicate complex technical terms in an easy to understand manner • Ability to engage with and establish trust with customers • Aptitude to quickly learn basic technical concepts • Ability to perform basic troubleshooting and problem-solving tasks • Capacity to multi-task and prioritize duties • Exceptional customer service skills • Ability to work independently and as part of a team

Benefits

• Work-life balance is a priority • Flexible culture based on respect and trust • Clear defined career path in customer support • Opportunities for horizontal career growth • Making a meaningful impact for customers

Apply Now
Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or lior@remoterocketship.com