January Ventures
January Ventures is a venture capital firm that focuses on investing in outlier founders who are transforming traditional industries and processes from day one. They prioritize founders with differentiated industry expertise, ambition, and tenacity, rather than their backgrounds or connections. January Ventures aims to support diverse, innovative startups at the pre-seed stage, providing strategic advice, resources, and a community for founders to succeed. The firm believes in democratizing access to venture capital and fostering a collaborative environment for under-represented founders.
Support Specialist
February 4
January Ventures
January Ventures is a venture capital firm that focuses on investing in outlier founders who are transforming traditional industries and processes from day one. They prioritize founders with differentiated industry expertise, ambition, and tenacity, rather than their backgrounds or connections. January Ventures aims to support diverse, innovative startups at the pre-seed stage, providing strategic advice, resources, and a community for founders to succeed. The firm believes in democratizing access to venture capital and fostering a collaborative environment for under-represented founders.
📋 Description
• Responsible for handling inbound phone calls, emails, and texts from borrowers. • Oversee internal collection efforts including strategies for improving liquidation, borrower satisfaction, and client satisfaction. • Manage inbound communications and contribute to contact center processes. • Gather user feedback and adhere to collection laws and regulations.
🎯 Requirements
• 2 - 3+ years of customer service experience with a proven track record of high performance • Comfortable with conversing on the phone about sensitive financial matters • Preference towards an empathetic and respectful tone while communicating verbally with consumers • Excellent negotiation and problem-solving skills • Works well under pressure in a fast-paced, high-volume environment • Fluent in written and verbal communication in Spanish • Nice to have, but not required: Experience with ZenDesk, Experience working in a startup or financial services company, Experience working in a remote or hybrid environment
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