Customer Support Agent

11 hours ago

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JatApp

WebsiteLinkedInAll Job Openings

Native Anrdoid App Development • Native IOS App Development • QA Engineering • Web Development • UI/UX Design

51 - 200 employees

Founded 2015

🔒 Cybersecurity

📚 Education

☁️ SaaS

Description

• Effective processing of user requests in Zendesk (Chat, e-mail) • Monitor and respond to reviews in the App Store • Collaborate with the support team to create Knowledge Base materials • Participate in configuring support processes with the team

Requirements

• Experience in a similar position for at least 6 months • English language proficiency — Upper-Intermediate+ and above, excellent written English • Experience with ticket systems (Zendesk, Intercom, Freshdesk, etc.) • Ability to handle up to 100 (50-60 on average) cases per day without losing focus and quality of communication • Experience with KPIs • Experience with Jira is a plus • Experience with mobile applications with subscription or transactional model is a plus

Benefits

• 12 compensated days off per year • 5 compensated sick leaves with documents per year • 3 compensated sick leaves without documents per year • Medical insurance (within corporate limits) • Benefits Cafeteria • Team buildings • Educational portal and internal knowledge sharing • Work schedule 5/2 (8-hour working day + 1 hour for lunch)