Senior Director - Network Operations
Yesterday
Description
Jiffy is a leading platform empowering crafters and small business owners with the tools to bring their visions to life. • We are seeking a Senior Director of Network Operations to oversee and expand our printer shop network. • This critical role involves building and managing a robust fulfillment network for DTF and POD services for custom apparel. • This position will work Eastern Time Zone hours. • Develop and implement a comprehensive strategy for expanding and optimizing the printer shop network. • Serve as a key leader in scaling the network's capacity and capabilities. • Lead cross-functional teams to integrate operational improvements across the supply chain. • Oversee day-to-day operations of the printer shop network, ensuring seamless order fulfillment and on-time delivery. • Identify and onboard new printer shop partners to expand capacity and geographic reach. • Negotiate and manage vendor relationships, ensuring alignment with service-level agreements. • Develop scalable processes to ensure seamless onboarding and integration of new partners. • Establish and monitor KPIs for production quality, efficiency, and customer satisfaction. • Collaborate with fulfillment partners to optimize workflows and ensure quality assurance for DTF and POD orders. • Drive the implementation of automation and advanced tools to enhance production scalability.
Requirements
Qualifications & Skills • 10+ years of experience in operations, supply chain management, or network management, preferably in e-commerce. • Proven track record of managing and scaling fulfillment networks, including third-party vendor relationships. • Experience building and scaling a nationwide print network, growing from 60 to 1,000 printers. Ability to audit operational processes, establish standardized workflows, audit output quality, and refine and build playbooks. • Experience implementing operational best practices, including quality control, process optimization, and cost management. • Analytical mindset with proficiency in data-driven decision-making and KPI tracking. • Technical fluency to work effectively with product and engineering teams on operational tools and systems.
Benefits
Why you’ll love working here: • Flexibility to work remotely with a high-performing, A-player team • High visibility and influence in shaping cutting edge e-commerce solutions • Opportunity to lead product innovation in the rapidly evolving AI and image processing space • Collaborative and high growth environment, with direct impact on the company’s strategic direction
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