Senior Director - Network Operations

December 24, 2024

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JiffyShirts.com

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JiffyShirts. com is an online retailer specializing in a wide variety of apparel and accessories. The company offers a vast selection of T-shirts, sweatshirts, polos, hats, and other clothing items for different age groups and needs, inclusive of various styles, cuts, and materials. With a focus on customization, JiffyShirts. com provides numerous decoration methods like screen printing, embroidery, and heat transfer, catering to both individual consumers and bulk orders. The platform emphasizes easy shopping with features such as free shipping on orders over a certain amount, free returns within 100 days, and discounts for bulk purchases, ensuring both affordability and customer satisfaction.

Ecommerce • Promotional Products • Apparel • Fashion

11 - 50 employees

🛍️ eCommerce

🛒 Retail

👗 Fashion

📋 Description

Jiffy is a leading platform empowering crafters and small business owners with the tools to bring their visions to life. • We are seeking a Senior Director of Network Operations to oversee and expand our printer shop network. • This critical role involves building and managing a robust fulfillment network for DTF and POD services for custom apparel. • This position will work Eastern Time Zone hours. • Develop and implement a comprehensive strategy for expanding and optimizing the printer shop network. • Serve as a key leader in scaling the network's capacity and capabilities. • Lead cross-functional teams to integrate operational improvements across the supply chain. • Oversee day-to-day operations of the printer shop network, ensuring seamless order fulfillment and on-time delivery. • Identify and onboard new printer shop partners to expand capacity and geographic reach. • Negotiate and manage vendor relationships, ensuring alignment with service-level agreements. • Develop scalable processes to ensure seamless onboarding and integration of new partners. • Establish and monitor KPIs for production quality, efficiency, and customer satisfaction. • Collaborate with fulfillment partners to optimize workflows and ensure quality assurance for DTF and POD orders. • Drive the implementation of automation and advanced tools to enhance production scalability.

🎯 Requirements

Qualifications & Skills • 10+ years of experience in operations, supply chain management, or network management, preferably in e-commerce. • Proven track record of managing and scaling fulfillment networks, including third-party vendor relationships. • Experience building and scaling a nationwide print network, growing from 60 to 1,000 printers. Ability to audit operational processes, establish standardized workflows, audit output quality, and refine and build playbooks. • Experience implementing operational best practices, including quality control, process optimization, and cost management. • Analytical mindset with proficiency in data-driven decision-making and KPI tracking. • Technical fluency to work effectively with product and engineering teams on operational tools and systems.

🏖️ Benefits

Why you’ll love working here: • Flexibility to work remotely with a high-performing, A-player team • High visibility and influence in shaping cutting edge e-commerce solutions • Opportunity to lead product innovation in the rapidly evolving AI and image processing space • Collaborative and high growth environment, with direct impact on the company’s strategic direction