Senior Project Manager

November 25

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Jones Lang LaSalle Americas, Inc.

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10,000+ employees

Description

• The Senior Project Manager will work with key stakeholders in the business service lines and the client on implementing a new operational system across 250+ sites and 5,000+ employees in our facilities maintenance account. • Partner with the client on a 60% growth trajectory to ensure success from all areas of the business. • Become the functional product owner for the operational system being implemented to drive optimal adoption, training, and client satisfaction. • Design and stand up governance, maintenance and BAU capabilities to support all of the tools implemented. • Build and maintain effective communications with key stakeholders, cross functional leaders and project team members. • Lead project teams in support of different project workstreams, and manage overall project activities, plans, and schedules associated with deliverables and milestones. • Be accountable for delivering agreed internal client benefits. • Coach and guide team members where necessary. • Work with the relevant business area in helping to identifying other areas of transformation opportunity within the same project or business area. • Demonstrate robust commerciality and track record in driving effective vendor contracts. • Utilize project management disciplines and where necessary provide input to improve the processes and documents within project management systems. • Drive a culture of process re-engineering into automation solution design. • Implement best practices to reduce complexity, improve scalability, reusability, security and increase efficiency through standardization. • Provide support in performing QA testing and supporting User Acceptance Testing as needed whilst establishing the broader capability. • Managing robotic automation support through ticket system to ensure a comprehensive database of incidents and resolutions is kept up to date. • Delivering regular and customized training to the support team.

Requirements

• Extensive professional experience, ideally with a top-tier strategy consulting firm and/or with a firm with a well-established transformation agenda • Previous roles include Program/Project Delivery responsibility in a global company with similar size to JLL • Excellent analytical and program management skills are essential • Experience of working across multiple jurisdictions to identify opportunities for migrations/location strategy rightsizing • Commercially and financially astute, comfortable with company P&L • Industrial Maintenance or Industrial Engineering preferred • Understanding of or exposure to global real estate markets preferred but not essential • Ability to effectively design, gain alignment and successfully execute significant transformation change initiatives from project start to finish • Significant experience of RPA technologies – ideally Automation Anywhere or UIPath – but other technologies acceptable • Significant experience of other Automation technologies – workforce management; workflow; OCR; email management; process intelligence • Ability to training / transfer learning and skills • Strong interpersonal and communication skills • Numerate with proficiency in Microsoft Excel • Needs to demonstrate significant credibility in having previously delivered Automation identification/strategy/design and implementation programs

Benefits

• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays