Customer Support Technician

August 13

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Description

• Ensure clients feel heard, supported, and valued throughout their journey. • Primary contact for clients, delivering exceptional customer service and technical support. • Cultivating and sustaining meaningful relationships with customers. • Troubleshooting technical issues and addressing customer queries. • Ensuring timely resolution of customer issues. • Developing and managing a library of technical training resources. • Collaborating with the team to enhance the customer experience. • Serving as the voice of the customer within the company. • Celebrating customer successes.

Requirements

• Go High Level Experience OR experience in HubSpot or ClickUp • Technical aptitude for apps, software, and AI-driven solutions. • Proficient communication skills through WhatsApp, Zoom, and email. • Efficient task management and prioritisation capabilities. • Skill in developing and organising technical training resources. • Willingness to collaborate with others. • Background in customer support or a similar role. • Genuine interest in Artificial Intelligence. • Empathetic and understanding. • Organised and detail-oriented. • Positive and upbeat. • A problem solver. • Adaptable and flexible. • Proactive and initiative-taking. • Communicative and articulate. • Technically inclined. • Collaborative and team-oriented. • Passionate and driven.

Benefits

• Competitive Salary: Earn a monthly salary of $1,500-$1,850. • Excellent Training Opportunities in AI. • International Travel Opportunities. • Personal Development Budget: A $600 annual budget. • Health and Well-being Budget: A monthly budget through BetterHelp. • Bespoke Development & Progression Framework. • Annual Reward and Recognition Gift. • Flexible Working Hours. • Salary Growth Potential. • PTO: Employees enjoy 25 days of paid holiday.