Global Team Manager - SAP AMS

March 14

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Syntax

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Syntax is a company that provides enterprise cloud solutions focused on SAP and Oracle EBS integrations. They cater to various industries, offering tailored services that enhance operational efficiency through solutions like Hybrid Cloud and Security Beyond ERP. Syntax also emphasizes the importance of professional networking and community engagement, aiming to connect talent with opportunities.

ERP Software and Hardware Implementation • Cloud Hosting & Managed Services • Oracle JD Edwards • iSDM • Security

1001 - 5000 employees

Founded 1972

🏢 Enterprise

📋 Description

• The Global Team Manager Internal AMS is a strategic leadership position responsible for overseeing the Application Management Services (AMS) for SAP within the organization. • This role entails driving high-quality service delivery, fostering innovation, and enhancing global operational excellence of Syntax business units. • Provide strategic direction and leadership to the global AMS SAP team, ensuring alignment with the company’s objectives and seamless, high-performing service delivery. • Ensure the delivery of high-quality AMS services by developing and implementing global standards and best practices in incident management, problem resolution, and change management. • Serve as the primary liaison for internal stakeholders, including service management and delivery teams, to ensure consistent communication and alignment with business goals. • Lead initiatives for continuous improvement, process optimization, and automation of AMS operations to drive efficiency and effectiveness. • Monitor, report, and analyze key performance indicators (KPIs) related to AMS service delivery and team performance, ensuring adherence to SLAs, compliance standards, and ITIL frameworks. • Oversee internal SAP projects aimed at service enhancement and expansion, ensuring effective communication with responsible committees. • Mentor and coach the AMS SAP team, fostering a culture of innovation, teamwork, and professional growth. • Collaborate with various departments involved in service delivery, ensuring integrated and cohesive operations.

🎯 Requirements

• Educational Background : Bachelor’s or Master’s degree in Information Technology, Computer Science, Business Administration, or a related field. • Experience : 8+ years of experience in SAP AMS with at least 3+ years in a leadership role managing global teams. • Technical Expertise : Extensive knowledge of SAP modules (e.g., PS, FI/CO, SD, MM) and their integration within enterprise environments. Experience with cloud-based as well of on-prem SAP solutions (SAP S/4HANA, SAP BTP, SAP ECC) is advantageous. • Service Management : Proven experience in IT service delivery, incident management, and change management processes, with a strong understanding of ITIL frameworks. • Leadership Skills : Demonstrated ability to lead diverse teams across multiple geographies, with excellent communication, interpersonal, and problem-solving skills. • Innovation and Improvement : Track record of driving process improvements, implementing automation, and enhancing service capabilities. • Language Proficiency : Fluent in English, with strong written and verbal communication skills.

🏖️ Benefits

• Flexible hours, Monday to Thursday 8h, and Fridays.... 6h. • 28 days holiday (23 days holiday + 4 days at Christmas from 15 December to 15 January + 1 day for your birthday)! • Windows computer for work (Dell or Lenovo).... you choose! • Apple or Android smartphone for work...you choose! • Lovely office with a nice garden to relax and have a coffee (tennis table, football and basketball court) • Free coffee and soft drinks • Kitchen facilities • Medical insurance with Sanitas • Training: Free AWS and SAP certifications, internal workshops and free access to Linkedin E-learning • Free online English or German classes through a platform • Online Canteen 2.0