SAP Operation Manager

6 days ago

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Logo of Syntax

Syntax

Syntax is a company that provides enterprise cloud solutions focused on SAP and Oracle EBS integrations. They cater to various industries, offering tailored services that enhance operational efficiency through solutions like Hybrid Cloud and Security Beyond ERP. Syntax also emphasizes the importance of professional networking and community engagement, aiming to connect talent with opportunities.

ERP Software and Hardware Implementation • Cloud Hosting & Managed Services • Oracle JD Edwards • iSDM • Security

1001 - 5000 employees

Founded 1972

🏢 Enterprise

📋 Description

• Lead, manage and coach a technical support team, providing guidance, motivation, and professional development. • Coordinate and oversee the team's daily activities to ensure efficient and effective resolution of support related tasks. • Act as an escalation point for complex issues, providing strategic solutions and ensuring customer satisfaction. • Develop and deliver ongoing training to the team to maintain and enhance technical and service skills. • Collaborate with other parts of GBI to continuously improve processes and service quality. • Participate in planning and strategy meetings to align team objectives with company goals. • Professional support of the sales department in presales, implementation projects and go-live support and in establishing and expanding our customer relationships. • Recognition and proactive handling of problems, including the development of solution proposals, taking into account economic and capacity-related aspects. • Proper innovation skills combined with the drive to develop and be responsible for commercially successful services.

🎯 Requirements

• Ability to lead, motivate, and develop a fast growth, high-performing team. • Proven experience in leadership roles with a technical background ideally within the SAP ecosystem • Problem-solving attitude and solid communication skills, as you’ll be working in a highly cohesive team and under pressure. • Sales and presales affinity. • Excellent communication skills in English and Spanish, both verbal and written. • Proven experience working with remote, cross-functional teams and coordinating across global locations.

🏖️ Benefits

• Flexible hours, Monday to Thursday 8h, and Fridays.... 6h. • 28 days holiday (23 days holiday + 4 days at Christmas from 15 December to 15 January + 1 day for your birthday)! • Windows computer for work (Dell or Lenovo).... you choose! • Apple or Android smartphone for work...you choose! • Lovely office with a nice garden to relax and have a coffee (tennis table, football and basketball court) • Free coffee and soft drinks • Kitchen facilities • Medical insurance with Sanitas • Training: Free AWS and SAP certifications, internal workshops and free access to Linkedin E-learning • Free online English or German classes through a platform • Online Canteen 2.0

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