HVAC Product Technical Support

March 11

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

⛷️ Utah – Remote

Although this job is listed in Utah, this company may be open to hiring remote in other states.

+1 more states

⛰️ Colorado – Remote ⛷️ Utah – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

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Johnson Controls

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Johnson Controls is a global leader in building technology, software, and services. With a diverse portfolio, including HVAC equipment, industrial refrigeration, fire detection and suppression, and security systems, the company supports sustainability and efficiency in building operations. Johnson Controls' OpenBlue digital solutions offer real-time data visibility, enhancing smart building operations with integrated solutions for energy efficiency, indoor air quality, and overall building performance. The company employs over 100,000 people across 150 countries, continually innovating since 1885 to help customers achieve their sustainability goals.

Engineering • Manufacturing Operations • Sales • Building Automation • Fire & Hazard Protection

10,000+ employees

Founded 1885

🏢 Enterprise

☁️ SaaS

🔐 Security

📋 Description

• Provide detailed technical support for HVAC Ducted customers including distributors and branches, dealers and end users. • Responsibilities include limited financial disposition/approval of warranty concessions. • Provides detailed technical support for the entire DS customer base on product offerings, both present and obsolete. • Via Call center. • Provides financial review and disposition of warranty disputes and concessions. • Includes monitor of customer activity and development/implementation of warranty reduction efforts. • Acts as a field technical liaison between Factory Quality, Manufacturing, Marketing, and Engineering product teams. • Includes the recognition of field reported product service issues and the development of appropriate remedies. • Provides an avenue to resolves customer complaints in a timely, effective manner. • Provides call center support and job site technical support as necessary to fulfill customer needs.

🎯 Requirements

• Required Technical Degree or equivalent combined education and experience. • 3-5 years’ experience in product service. • Technical Support Focused on Controls, Refrigeration, Heating and Heat Pump Operation • Proficiency in a Windows operating environment, including e-mail and Microsoft Office software, and experience with AS400. • Strong interpersonal skills and decision-making ability. • Effective and professional communication and organization skills.

🏖️ Benefits

• Competitive salary • Paid vacation/holidays/sick time • Comprehensive benefits package including 401K, medical, dental, and vision care. • On the job/cross training opportunities • Encouraging and collaborative team environment • Dedication to safety through our Zero Harm policy