BI Analyst - Operations & Product

October 31

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DeleteMe

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Internet privacy software • Browser add-ons • extensions • Tracker blocking • Privacy protection and management

51 - 200 employees

Founded 2010

🔒 Cybersecurity

Description

•As a Business Intelligence (BI) Analyst supporting Operations (Services and Support) and Product at DeleteMe, you will play a critical role in leveraging data to enhance operational efficiency and inform product development. •You’ll collaborate with key stakeholders across Operations and Product teams to develop insights that support strategic decision-making and improve overall business performance. •This position is ideal for a proactive, self-driven individual with a startup mindset capable of navigating complex data sets, identifying actionable insights, and independently solving business challenges. •Develop, maintain, and continuously improve Tableau dashboards that provide clear, actionable insights into product performance, operational efficiency, and support trends. •Build and optimize data models, ensuring data is structured for efficient querying and reporting that meets the evolving needs of our Operations teams. •Perform ad-hoc analysis to guide product optimization and support strategic decision-making on resource allocation. •Collaborate cross-functionally with Operations stakeholders to identify opportunities for operational optimization and drive data-driven improvements. •Identify, troubleshoot, and resolve data discrepancies by working with various data sources and stakeholders to ensure accuracy and consistency. •Translate business requirements into insightful, actionable reports and communicate findings effectively to senior leadership and cross-functional stakeholders.

Requirements

•Minimum of 2+ years of experience in data analysis, business intelligence, or a similar role, focusing on supporting Product, Services, and/or Support teams in a SaaS environment. •Experience in fast-paced environments, such as startups or high-growth companies, is highly preferred. •Proficiency in SQL and data analysis tools (e.g., Excel, Python, or R) for performing in-depth analyses. •Hands-on experience with Tableau. •Experience with dbt is a plus, but we also welcome candidates who are eager to learn and apply it to data modeling. •Analytical and problem-solving skills to navigate complex data sets, with a demonstrated ability to turn insights into actionable outcomes. •Excellent communication skills for translating data findings into clear, meaningful insights that diverse stakeholders can act on. •A self-starter mindset, with the ability to work independently, manage multiple priorities, and drive projects to completion in an evolving environment. •This role requires domestic and international travel. All standard travel expenses will be covered in accordance with the company's travel reimbursement policy.