Customer Success Manager - NAM

16 hours ago

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Horizons

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Global PEO & Employer of Record • International Recruitment • Global Mobility • Global Expansion • International Company Registration

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Description

•At Horizons, we're building the infrastructure to power borderless teams. •We handle global payroll, benefits, taxes, and compliance. •Our technology enables businesses to hire anyone anywhere compliantly at the push of a button. •We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences.

Requirements

•Bachelor's degree in business, marketing, or a related field. •2-3 years of experience in a customer success or account management role, preferably in a B2B SaaS environment. Experience in the HR or payroll industry is a plus! •Worked for high-growth companies in a fast-moving environment. •Strong communication, interpersonal, and relationship-building skills. •Problem-solving skills with a positive can-do attitude, proven under high-pressure scenarios. •Proven ability to manage multiple client accounts and drive customer success initiatives. •Experience working with CRM systems (e.g., Hubspot, Salesforce) and customer success platforms is a plus. •Passion for customer success, with a proactive and growth mindset.

Benefits

•A competitive salary •An asynchronous working environment •A "Remote-First" company environment (or Hybrid) - based on the nature of the job •The ability to work from abroad for a short period of time •Growth opportunities within the company •We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one