Senior Customer Success Manager - EMEA

October 17

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Horizons

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Global PEO & Employer of Record • International Recruitment • Global Mobility • Global Expansion • International Company Registration

51 - 200 employees

Description

•About Horizons: Building infrastructure to power borderless teams. •Seeking an experienced Senior Customer Success Manager for driving satisfaction and revenue growth. •Role crucial for managing customer relationships and ensuring satisfaction.

Requirements

•Bachelor’s degree in Business, Marketing, or a related field. •Minimum of 3 years of relevant work experience in customer success, with a focus on HR tech. •Proven experience managing both mid-market and enterprise-level accounts in a B2B environment. •Strong understanding of customer success metrics and best practices. •Excellent communication and relationship-building skills. •Ability to work independently and as part of a team in a fast-paced, dynamic environment. •Proficiency in CRM software and Microsoft Office Suite. •Strong problem-solving skills and a proactive approach to customer support.

Benefits

•A competitive salary •An asynchronous working environment •A "Remote-First" company environment (or Hybrid) - based on the nature of the job •The ability to work from abroad for a short period of time •Growth opportunities within the company •We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one