Homeowner Originations Quality Assurance Agent - Level 2

March 10

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Mosaic (joinmosaic.com)

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Mosaic is a company that simplifies the transition to clean energy for homeowners by providing flexible financing options through a nationwide network of contractor partners. They focus on sustainable products, including solar panels and energy-efficient home improvements, while ensuring a streamlined process and exceptional customer service for both contractors and homeowners. Mosaic is dedicated to addressing climate change through innovative financing solutions and is committed to supporting the growth of clean energy initiatives across the nation.

solar finance • clean energy • solar panels • solar energy • solar

201 - 500 employees

Founded 2011

💳 Fintech

⚡ Energy

👥 B2C

📋 Description

• Collaborate closely with various teams: Sales, Risk, Product, and Treasury. • Address partner and customer escalations. • Solve complex problems with an ownership mindset. • Communicate timely resolutions to stakeholders. • Strengthen relationships with partners and customers. • Complete 10-15 quality assurance reviews related to Credit Operations processes. • Manage and oversee the BPO partner, ensuring effective communication. • Monitor customer inquiries and complaints for resolution. • Handle escalations from Sales and other areas. • Participate in a weekly rotation to process incoming mail.

🎯 Requirements

• 3+ years of experience in customer service, consistently performing at a high level. • Resourcefulness and persistence; able to solve complex issues by collaborating with different internal groups, including BPO teams. • Strong organizational, analytical, and customer problem-solving skills. • Self-driven with intrinsic motivation and a focus on team success. • Integrity, excellent interpersonal skills, and the ability to engage customers and resolve conflicts effectively. • Experience using Salesforce to manage your daily tasks and workflows. • Comfortability with reporting tools such as Tableau, Periscope, and other similar technologies. • Proficiency in Salesforce, Excel, Talkdesk and Google Suite.

🏖️ Benefits

• Robust Health, Dental, and Vision Plans • Generous paid time off • 401k Match • Lifestyle Spending accounts for professional wellness • Mental Health: Headspace subscription, online therapy sessions • …and more!